"Worked with Informed-tech team to transfer a number of research projects that had been done by seasoned staff working out of the Washington DC area, The projects' complexity and skill requirements were not ideal for outsourcing, but this team are experienced with legal and financial research and can learn and implement such work fairly quickly. Reliability is never a problem. "

" I worked closely with the team in developing the requirements for the web crawler feed for US and Canadian proxy filings. Informed team was very professional and prompt with all of our inquiries and very accommodating to our specific needs. Apart from this project, we worked on a few short term projects that came along and they laid out requirements understanding our needs, provided clear timelines for implementation. "

" The accuracy and the timeliness of the work has been excellent— errors aren’t frequently found. Working on the same content for multiple years has allowed us to refine the work and iron out common problems. Anytime there’s a holiday or issue with something, it’s quickly conveyed. Thank you for this! Love to work with ITIL. Always accurate and on-time. Definite improvements from former years. "

"The quality of ITIL’s work was consistently very good this year; we have not seen any major errors. ITIL responds quickly to our comments and fixes data that we found erroneous, and if needed documents the changes in the business rules documentation which is available to us for review throughout the year. "

" Over the years working with Informed Technologies, we have added several work orders and they have been very responsive with pricing of a project and most of all the Implementation has been extremely successful. The group was able to quickly open the new work order for Urgent requirement and deliver very high quality service, in addition to their legacy responsibilities. Very well done in 2012, and looking forward to 2013 "

"The ongoing back and forth daily communication between my analysts and ITIL was also very good; it enabled us to solve any urgent issues immediately "

" It has been a pleasure to work with the team. They are always on time with deliveries and if a project is not completed prior to the schedule, we were informed exactly where the team is with the project and that allows us to estimate when the project will be completed. We have been always notified if there is room to take more work and write back very clear queries to allow us to know exactly what the issues are. "